REFUND & RETURN POLICY
REFUND & RETURN POLICY
Thank you for your purchase. We hope your Sukkuti arrives safely and serves you well. If, for any reason, something isn’t right, please read below for clear information on how returns and refunds work.
Right of Withdrawal (EU Customers)
In accordance with EU consumer law, customers within the European Union have the right to withdraw from their purchase within fourteen (14) days of receiving the goods, without the need to provide a reason.
To exercise your right of withdrawal, please contact us at orders@sukkuti.com within this period.
Returns – Important Food Safety Notice
Due to hygiene and food safety regulations, opened food products cannot be returned.
This applies to all:
Powdered herbal infusions
Spice-based infusion blends
Any consumable product where the seal has been broken or the product has been used
Eligible for return
Unopened, unused, and sealed products in their original condition
Not eligible for return
Opened or used food products
Products with damaged or missing seals
Subscription orders once processed
This limitation is in line with EU regulations regarding perishable and sealed food goods.
Return Process
To initiate a return, please email orders@sukkuti.com within 14 days of receiving your order.
Once approved, you will receive instructions on how to return your item. Returned products must be:
Unopened
In their original packaging
In resalable condition
Customers are responsible for return shipping costs. We strongly recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will process your refund.
Refunds are issued to the original payment method
Please allow up to 7 days from receipt of the return for processing
Original shipping costs are non-refundable, unless the return is due to an error on our part or a defective product
You will receive a confirmation email once your refund has been completed.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at orders@sukkuti.com within a reasonable time after delivery.
To help us resolve the issue quickly, please include clear photographs or videos showing the damage or defect. Where appropriate, we will offer a replacement or a full refund, including shipping costs.
Subscriptions
Subscription orders cannot be returned once processed. However, subscriptions can be managed, paused, or cancelled according to the terms outlined in our Subscription Policy.
Questions
If you have any questions about this policy or your order, please contact us at:
orders@sukkuti.com